There are a few issues known to cause trouble with your friends list or prevent you from chatting. Specifically:
- You or a friend recently changed your Summoner name, but you (or your friend) see the old summoner name.
- You're able to send messages to friends, but they don't receive them (or vice versa).
- You add a summoner name to your friends list that includes special characters, which can cause your entire friends list to disappear.
To resolve these issues, remove the affected friend from your friends list, have them remove you from their list, then add one another again. This should sync your lists and clear up any issues. If you can't see your friends list at all, send us a ticket and we'll take care of it.
If you or a friend still has a summoner name with special characters, these issues could crop up again. If you have special characters in your name, send us a ticket.