WHY WAS I BANNED?
The League of Legends community is empowered to report players they believe have violated the Summoner's Code and consistently created a negative experience in games. Regardless of the circumstances, behaviors such as in-game taunting; harassment, offensive remarks, intentionally feeding, etc., will be reported by the community and if warranted punished by the Instant Feedback System.
HOW DO PUNISHMENTS WORK?
Players who are found to be causing a negative game experience are then punished within 15 minutes of the games end.
PUNISHMENTS GENERALLY FOLLOW A BASIC ESCALATION PATH:
- First Offense: 10 Game Chat Restriction
- Second Offense: 25 Game Chat Restriction
- Third Offense: Two Week Suspension
- Fourth Offense: Permanent Suspension
However, it is possible to skip to a Two Week or Permanent suspension based on the severity of the behavior in the game. Excessive negative behavior can result in a Two-Week or Permanent suspension at any time without having a chat restriction on the account.
BUT WHAT IF I REFORM? IS IT POSSIBLE TO GO DOWN THE ESCALATION PATH?
Yes! Players who show consistent reform or show positive behavior in their games will help heal their accounts reputation.
WHY DID I SKIP RESTRICTIONS?
We have a zero-tolerance policy for extreme negative behavior as well as extremely offensive language and remarks made in game towards other players. Since it is a severe disregard for the Summoner’s Code this sort of behavior can result in skipping to a Two week or Permanent suspension. Suspensions of this degree based on negative behavior will not likely be reduced or removed.
HOW DO I PLAY THROUGH MY CHAT RESTRICTIONS?
You can visit the Restricted Chat Mode FAQ for more information about Chat Restrictions.
- What can I do to improve or reform?
- Why was I punished when the other person was worse or started it!
- Will my account get punished for being reported when I did nothing wrong?
- When reviewing a report, do you see the rest of chat as well?
- How about those intentional feeders?
WHAT CAN I DO TO IMPROVE OR REFORM?
- Adhering to the Summoner's Code in every game you play is the best way to enjoy League of Legends and create a positive experience for other Summoners in your game. If you do not respond to any negativity and only chat constructively in game, you will not be punished by the Instant Feedback System.
- If you want more details on the positive behavior that every summoner should practice you can check out Behavior Worthy of a Champion
- Should you encounter a particularly toxic player, remember that silence is a powerful tool. You can utilize the /mute and /ignore functions in game to avoid viewing further negativity. You can also make use of the Smart Ping feature for communication with the rest of your team.
- Remember that you are fully responsible for all activity on your account, and if suspensions or bans are incurred, we will not be able to modify them.
WHY WAS I PUNISHED WHEN THE OTHER PERSON WAS WORSE OR STARTED IT!
- Simply speaking, retaliation is not an acceptable or justifiable behavior. An argument between two players can easily create a negative experience for the rest of the players in the game with you. Regardless of the other player’s actions, this does not justify your own behavior. You alone are responsible for your actions within the game.If you encounter a toxic player like this, the best option is to simply report their behavior and move on.
- Reports are a vital piece to the puzzle. If you are not sure of what sort of behavior is reportable take a look at the Reporting a Player FAQ
WILL MY ACCOUNT GET PUNISHED FOR BEING REPORTED WHEN I DID NOTHING WRONG?
- This is unlikely, as reports are only one piece of the puzzle. While they are important to bringing games to our attention the system still guages the behavior in game before punishments are issued. Also, players who consistently make false reports against others diminishes the value of that player's report and renders them meaningless.
When reviewing a report, do you see the rest of chat as well?
The system will have full chat logs with scrubbed identifying info and yes, we can check chat logs from pre-game and post-game lobbies.
How about those Intentional Feeders?
The instant feedback system currently targets verbal toxicity, whilst we also have the manual banning system in place to address negative gameplay behaviors such as intentional feeding, which require more nuanced investigation. We encourage users to report and comment when appropriate to help expedite investigation. For extreme cases of negative behavior, players can also submit evidence (screenshots and/or videos) to Customer Support who are able to escalate cases for investigation.