Login Issues



If you're having issues logging into League of Legends, this article will help you troubleshoot them. If you're getting an error that is related to your username or password, you should consider recovering your account instead. The issue could be caused by your computer rejecting the security certificates from our servers. Our client relies on a a particular browser depending on your client; Internet Explorer for Windows. These browsers must be configured regardless of your default browser, so be sure to make all suggested changes within each browser.

Common Symptoms

  • You receive an error on the login screen that is not related to your credentials
  • Your connection times out during the login process

 


 

Change the selected region in the Garena Plus

This is a very simple thing to overlook, especially when you are rushing to jump into Summoner's Rift. check the region settings at Garena Plus. You have to login into the region where you currently have your account, since any given account can only be active in one region at a time.



Note: If your operating system or network connection requires its own specific settings for the default browser to work, you may want to contact your system administrator before making significant changes.

Example of the error message:




 

Check if the server is up

Before performing any troubleshooting steps, it's worth checking the current status of the League of Legends server that you are trying to connect to. The links below will take you to understand the latest server status in Garena LoL: 

Website
Forum
Facebook


 

Syncing Windows Clock

If your Windows Clock is out of sync with real time, it will not provide our servers with correctly timestamped certificates. This could affect connectivity to the League of Legends servers, Store or matches. In order to avoid those issues, please follow the solutions shown below:

Syncing your clock manually

  • Right-click on your computer's clock and choose Adjust Date/Time.
  • Select the Internet Time tab, and click the Change Settings button.
  • At this point you may receive a UAC prompt. After this prompt, click the Update now button to resync.


If the above steps didn't work, please try the following instead: 

  • Press [Windows Key] + R
  • Type cmd
  • Press Ok
  • Type the following command: net start w32time
  • This will start the time sync service if it is currently not active.
  • Press Enter
  • Type the following command: w32tm /resync
  • This will resync your clock. If it fails you may manually have to set your time and date.
  • Press Enter

 

Internet Explorer Offline mode


Verify Internet Explorer is not in offline mode

The Windows Client for League of Legends inherits some of its settings from Internet Explorer. If it is set to Work Offline, you will not be able to see the Store in the client. You can disable it by doing the following:

Note: If you have Internet Explorer 11, this does not apply to you as Internet Explorer 11 does not have an Offline mode.

  • Close League of Legends.
  • Open Internet Explorer from your desktop or Start Menu.
  • Open the File menu.
  • Verify that the option "Work Offline" does not have a check next to it.

 

Reinstalling Internet Explorer

League of Legends requires Internet Explorer to be fully up to date. You can download the update from Microsoft's site here:

http://www.microsoft.com/windows/int...ide-sites.aspx


 

Microsoft fixit

Microsoft has a "fixit" file that can be used to automatically resolve issues with Internet Explorer and Windows registry. This file can resolve webpage loading problems in the launcher and in the store. The file is not specific to any version of Windows and can be downloaded here:

https://go.microsoft.com/?linkid=9657448


 

Using updated security protocols

You may also be unable to connect through the game client if your system is configured to access the internet using SSL 2.0 or SSL 3.0 primarily. You can alleviate this by setting the Internet Options to disable SSL 2.0 and SSL 3.0 and enable TLS 1.0, 1.1, and 1.2. The Internet Options settings can be accessed through Internet Explorer:

  • Open Internet Explorer.
  • Select "Internet Options."
  • Navigate to the "Advanced Tab."
  • Scroll down in the window to the security section.
  • Uncheck the boxes to disable SSL 2.0 and SSL 3.0.
  • Check the boxes to enable TLS 1.0.

  • Hit Apply.
  • Restart League of Legends.


Alternatively, you can access it by clicking the Windows key and searching for "Internet Options." From there, you can continue from Step 3 and onward.

 


 

Configure your DNS

Changing to a Public Domain Name system

The League of Legends launcher uses server aliases that have problems connecting to some Internet Service Providers' default Domain Name System resolver. If your launcher never seems to start downloading a patch, you may want to change to public DNS servers in your network settings. Most often, this only applies to players outside of the US.

NOTE: Changing these settings can cause problems with your internet connection if you have specified network configurations for another purpose. Be prepared to revert to your old settings and save any information you are about to change.
 

WINDOWS 8

  • Hit the Windows Key
  • Type "Control Panel"
  • Select "Network and Internet"
  • Select "Network and Sharing Center"
  • Select "Change Adapter Settings" on the navigation bar on the left
  • Right click on your network adapter and select "Properties"
  • Select "Internet Protocol Version 4 (TCP/IPv4)" and open "Properties"
  • Go to the bottom of the menu and change "Obtain DNS server address automatically," to "Use the following DNS server addresses:"
  • Put in the following public DNS servers, one in each empty field:

8.8.8.8 
8.8.4.4

  • Save your changes by selecting "Ok"
  • Close all open web browsers and applications
  • Hit the Windows Key
  • Right click anywhere
  • Click on "All Apps"
  • Right click "Command Prompt" and run as administrator
  • Type ipconfig /flushdns and press Enter.
  • Restart your computer


WINDOWS 7

  • Open the Start Menu
  • Open Control Panel
  • Select "Network and Internet"
  • Select "Network and Sharing Center"
  • Select "Change Adapter Settings" on the navigation bar on the left
  • Right click on your network adapter and select "Properties"
  • Select "Internet Protocol Version 4 (TCP/IPv4)" and open Properties
  • Go to the bottom of the menu and change 'Obtain DNS server address automatically,' to 'Use the following DNS server addresses:'
  • Put in the following public DNS servers, one in each empty field:

8.8.8.8 
8.8.4.4

  • Save your changes by selecting "Ok"
  • Close all open web browsers and applications
  • Press the Windows Key
  • In the Search bar type command prompt
  • Right click on the result and select Run as Administrator
  • In the command prompt type ipconfig /flushdns and press Enter.
  • Restart your computer


WINDOWS XP

  • Open the Start Menu
  • Open Control Panel
  • Open Network Connections
  • Right click on your network adapter and select "Properties"
  • Select "Internet Protocol (TCP/IP)" and open "Properties"
  • Go to the bottom of the menu and change "Obtain DNS server address automatically,"to "Use the following DNS server addresses:"
  • Put in the following public DNS servers, one in each empty field:

8.8.8.8 
8.8.4.4

  • Save your changes by selecting "Ok"
  • Close all open web browsers and applications
  • Press the Windows Key
  • In the Search bar type command prompt
  • Right click on the result and select Run as Administrator
  • In the command prompt type ipconfig /flushdns and press Enter.
  • Restart your computer