Problems on item purchases in store such a Champion/Skin/Runes
- Restart your client. It may be caused by a visual bug.
- If the problem still persists, create a ticket to our Player Support team and provide the following:
Missing in-game item: (Champion/Skin/XP Boost)
Date and Time of Purchase:
Garena Shells related issues
How to Purchase and Convert Shells into RP
- Go to http://www.garena.com/
- Drag your mouse to the "Payment category" and click "Topup Shells".
- Choose a payment type. Redeem or purchase shells from this page.
- Open your LoL client and go to the in-game store.
- Click the ''+ RP'' button. Do NOT press enter upon logging in. Click the "Login" button.
- You may now choose the amount of conversion desired. Please note the bonus RP is already included in the total RP listed.
- Click "Convert Shells into RP" button.
If you are unable to see your RP immediately, this may be caused by a visual bug. Re-launch your client and check your account again.
Top Up wrongly
If you have other issues (top up wrongly and etc), please follow the steps below:
- Go to www,garena.com/support/.
- Click on the "Email Us Now" button.
- Login using your Garena username and password.
- Fill up all the required fields and attach screenshots (if necessary) then click submit.
- Wait for the reply from our Player Support Team.
If you experience errors upon purchasing RP, the solutions provided below might help :
- Make sure your PC's time and date is set correctly and in sync with the Internet's Clock.
Do NOT purchase RP from any other websites/links other than the in-game RP Conversion Page, your transaction might fail and the RP will not be credited to your account.
If you encounter other issues/errors not listed here, please report it to our Customer Support Team.