1. Double check of your transaction history in the "Transactions" tab.
- If it is "Successful", kindly wait for at least 30 minutes before making approaching our Player Support.
- If it is "Failed", you may click on Retry option beside the transaction.
2. Kindly change your computer time to +08:00 GMT.
3. Restart your LoL client. It could be a visual bug.
4. If none of the above worked or the redemption is failed/not credited, kindly approach our friendly Player Support and provide the following:
Garena User ID:
* Visit the Garena Energy FAQs here for more details.